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Perx Reward card registration information

Good news Perx cardholders!

You do NOT need to register your Perx Reward card on the Perx Reward site in order to use it in shops, restaurants, cafes, cinemas or any other real-world outlet.

You DO need to register your Perx Reward card to check your balance and shop online.

The Perx Team

Terms and Conditions

Perx Reward Non-Reloadable Card Terms and Conditions

These terms and conditions apply to your Prepaid Non-Reloadable Mastercard®. You must read them carefully. In these terms and conditions "you" means the named Prepaid Cardholder and the authorised user of the Prepaid Card. "We", "us" or "our" means PerfectCard DAC. “Website” means our website at www.perxreward.com

1. Your Prepaid Mastercard Card

You can use the Prepaid Non-Reloadable Card at any location worldwide that displays the Mastercard Acceptance Mark, including shops, restaurants or on the telephone. Before using the Prepaid Card, it is your responsibility to ensure that there are sufficient funds loaded on it to cover your purchase. You will not be able to use your Prepaid Card after its expiry date.

Your Prepaid Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Reward Card.

Your Perx Prepaid Non-Reloadable Card can be used anywhere worldwide and online where the Mastercard Acceptance Mark is displayed.

2. Applying for and activating your Prepaid Card

In order to purchase a Perx Reward Non-Reloadable Card, you must be a representative of a Corporate entity. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically. As the cardholder, you must sign the signature strip on the back of the Prepaid Non-Reloadable Card as soon as it is received.

By using the Prepaid Non-Reloadable Card, you are agreeing to these terms and conditions.

3. Loading your Prepaid Card

The amount you can load onto your card is up to a maximum amount of €2,500 following the successful completion of the due diligence requirements. We reserve the right to refuse to accept any particular loading transaction. Upon receipt and clearance, your funds will be available for use on the Prepaid Card without delay.

4. Registering your Prepaid Non-Reloadable Reward Card

We would recommend that you register your prepaid non-reloadable reward card upon receiving it. You do this by logging onto www.perxreward.com You will be able to manage your card from your account including getting balances and recent transaction history.

5. Using your Prepaid Non-Reloadable Card

Detailed instructions on how to use your Prepaid Non-Reloadable Card are found on the Website. You will need to follow these instructions when using your Prepaid Card. We will deduct the value of your transactions from the balance on your Prepaid Non-Reloadable Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees. The Prepaid Non-Reloadable Card belongs to us.

Limits

Max Load and Balance: €2,500 / £2,500

Min Load: €10 / £10 *

Max number of POS transactions in a 24hr period: 10

*Please note that for loads of less than €50/£50 a fee of €0.50/£0.50 will apply per card

For fraud prevention reasons your card usage may be queried, and we may block further usage. In such circumstances, you can simply contact our customer support team on info@perxreward.com or phoning 1850 496 496 (if calling from outside of Ireland +353 1 255 7111) to request to have your card reinstated.

We may ask you to stop using your Prepaid Non-Reloadable Card and return it to us or destroy it. We may at any time suspend, restrict or cancel your Prepaid Non-Reloadable Card or refuse to issue or replace a Prepaid Non-Reloadable Card for reasons relating to the following:

  • we are concerned about security of your account or Prepaid Non-Reloadable Cards we have issued to you;
  • we suspect your account is being used in an unauthorised or fraudulent manner;
  • or we need to do so to comply with the law.

If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Non-Reloadable Card. We may also refuse to pay a transaction:

  • if we are concerned about security of your Prepaid Non-Reloadable Card or we suspect your Prepaid Non-Reloadable Card is being used in an unauthorised or fraudulent manner;
  • If sufficient funds are not loaded on your Prepaid Non-Reloadable Card at the time of a transaction to cover the amount of the transaction and any applicable fees;
  • if there is an outstanding Shortfall on the Prepaid Non-Reloadable Card in accordance with condition 12;
  • if we have reasonable grounds to believe that you are acting in breach of this agreement;
  • if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
  • because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold, and which may have caused us to refuse a transaction by contacting us on info@perxreward.com or phoning +353 (0)1 255 7111.

6. Authorising Transactions

Subject to the features of the particular Prepaid Non-Reloadable Card, the authorisation of a transaction can include authorising any single transaction, a series or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.

A Prepaid Non-Reloadable Card transaction will be regarded as authorised by you where you;

  • authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:
  • b) providing the Prepaid Card details and/ or providing any other details as requested;
  • c) swiping the Prepaid Card in the card reader

Authorisation for a transaction may not be withdrawn (or revoked) by you after the time it is received. However, the following transactions may be withdrawn if you or an additional Prepaid Non-Reloadable Cardholder gives notice to the supplier (providing a copy of the notice to us):

  • any transaction which is agreed to take place on a date later than the date is was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place;

We may charge you a fee if a transaction is revoked by you under this condition, please see our fees table in Section 12 below.

We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within 3 days of us receiving their request. A transaction (the payment order) will be received as follows:

  • for purchases, at the time we receive the transaction instruction from the merchant acquirer;
  • for other transactions which are communicated directly to us, at the time you ask us to complete the transaction.
  • If, in relation to;
  • a) purchases, we receive the transaction instruction from the merchant acquirer; or
  • b) other transactions communicated directly to us, you ask us to complete the transaction after seven days, the transaction instruction or request will be deemed to have been received by us on the following business day.

7. Cancellation and expiry of your Prepaid Card

This agreement will continue indefinitely unless terminated. You, as the purchaser, have a legal right to cancel your Prepaid Non-Reloadable Card up to 14 days after you purchase the Prepaid Non-Reloadable Card without being charged the Redemption Fee – this 14-day period is known as the “Cooling-Off Period”. Under these terms and conditions, you also have the right to cancel your Prepaid Card at any time after the 14-day Cooling-Off Period without notice. If you cancel your prepaid card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see “Your Right to Redemption of Funds and Refunding of Transactions on Your Prepaid Card” section below for further information. A redemption fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Non-Reloadable Card within 14 days of receiving it.

We may also cancel your agreement for any reason by giving you at least 2 months’ notice:

  • if this agreement or your card expires on a set date and we have not agreed to renew this Agreement;
  • if you break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter in a timely manner;
  • if you act in a manner that is threatening or abusive to our staff, or any of our representatives;
  • if you fail to pay fees or charges that you have incurred or fail to put right any shortfall;
  • in the event of your death

We may also cancel this agreement or suspend your card or account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this, we will tell you as soon as we are permitted to do so. If we cancel your Prepaid Non-Reloadable Card, you must tell us what you want us to do with any unused funds within three months of the date we tell you your Prepaid Non-Reloadable Card is cancelled. If your Prepaid Non-Reloadable Card is cancelled, we will immediately block your Prepaid Non-Reloadable Card so it cannot be used. You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the Prepaid Non-Reloadable Card before the Prepaid Non-Reloadable Card is cancelled or expires. You can cancel your Prepaid Non-Reloadable Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Prepaid Card.

If you cancel your Prepaid Non-Reloadable Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see "Your Right to a Refund" section below for further information. A Refund Fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Non-Reloadable Card within 14 days of receiving it.

Your Prepaid Non-Reloadable Card will be valid for a minimum of 15 months.

On expiry of your Prepaid Non-Reloadable Card, you will not automatically be provided with a replacement card however you may contact us to seek redemption of the remaining funds on your Prepaid Non-Reloadable Card by following the process described at Section 11.

When we issue a replacement Prepaid Non-Reloadable Card we may charge a fee. Please section 13 for a summary of fees.

8. Keeping your Prepaid Card secure

You should treat your Prepaid Non-Reloadable Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Non-Reloadable Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Non-Reloadable Card safe and not let anyone else use it. You should sign the back of the card immediately upon receipt of the card.

We recommend that you check the balance on your Prepaid Non-Reloadable Card regularly online at the Website. We will provide you with your Prepaid Non-Reloadable Card balance and a statement of recent transactions either by electronic means or on our secure webpage at any time. Your statement will show:

  • information relating to each Prepaid Non-Reloadable Card transaction which will enable it to be identified;
  • the amount of the Prepaid Non-Reloadable Card transaction shown in the currency in which the transaction was paid or debited to the account;
  • the amount of charges for the transaction
  • the date the transaction is authorised or posted on to the account.

9. Lost and stolen Prepaid Non-Reloadable Card and unauthorised or incorrectly executed payments

In the event of a lost or stolen card you can block your card immediately by logging onto your account and placing a block on your account. You may also contact us without undue delay to report the prepaid non-reloadable card lost or stolen or if you think a transaction has been incorrectly executed by calling us on our 24 hour lost and stolen card helpline +353 (0)1 255 7111 or by sending an email to info@perxreward.com . In order to report a transaction this way you MUST know the 16-digit card number.

We will refund any incorrectly executed transaction immediately unless we have any reason to believe that the incident has been caused by a breach of this agreement, gross negligence or we have reasonable grounds to suspect fraudulent activity, however you will bear the loss, up to €50 in total, if the transaction results from the use of a lost or stolen card.

However, if the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your Prepaid Card secure), you may be liable any loss we suffer because of the use of the Prepaid Non-Reloadable Card.

10. Our liability

We will not be liable for any loss arising from:

  • any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or
  • a retailer refusing to accept your Prepaid Non-Reloadable Card; or
  • our compliance with legal and regulatory requirements;
  • loss or corruption of data unless caused by our wilful default.

We are also not liable for:

  • business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
  • any indirect or consequential loss.

11. Your Rights to Redemption of Funds and Refunding of Transactions on Your Prepaid Non-Reloadable Card

Redeeming the funds on your Prepaid Non-Reloadable Card

You have the right to redeem the funds on you Prepaid Non-Reloadable Card at any time in whole or in part. To do so, please either send us an e-mail using the “contact us” facility on the Website or contact us by telephone on +353 (0)1 255 7111, requesting redemption and indicating the amount to be redeemed. If you request redemption of all funds on your Prepaid Non-Reloadable Card, please confirm in writing that you have destroyed your Prepaid Non-Reloadable Card by cutting it up. When we process your redemption request, we may require you to provide us with documents such as identification so that we may process your request in accordance with legal requirements. We may also charge a redemption fee if one of the following circumstances applies:

You are requesting redemption before termination or expiry of this agreement;

You cancel this agreement before any agreed termination or expiry date; or

You request redemption more than one year after the date of termination or expiry of this agreement

Please note: If your card has been purchased under the Small Benefits Allowance Scheme, you may not redeem the funds on your card.

Please see section 13 for a summary of fees including redemption fees.

We will not redeem the value of the funds on your card to you if your request for redemption of the funds is more than six years after the date of termination or expiry of this agreement.

Refunding Transactions, You may be entitled to claim a refund in relation to transactions where:

  • the transactions were not authorised under this agreement;
  • we are responsible for a transaction which was incorrectly executed notified us in accordance with section 8 above;
  • a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you or an additional Prepaid Cardholder could reasonably have expected taking into account normal spending patterns on the Prepaid Non-Reloadable Card or the circumstances of the transaction.

A claim for a refund in the circumstances set out above will not be accepted if the amount of the transaction was made available to you at least four weeks before the transaction date or it is made more than 8 weeks after being debited to your account.

We will arrange an electronic transfer to a bank account nominated by you. However, to enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.

12. Changes to these Terms

We may change these terms at any time by notifying you by e-mail or other agreed means at least two months before the change is due to take effect. The up-to-date version of the Prepaid Non-Reloadable Card terms and conditions will always be available on the Website. The change will automatically take effect and you will be taken to have accepted the notified change unless you tell us that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances we will refund any balance on the card in accordance with section 10 above and you will not be charged a Refund Fee.

When you have transactions in a currency other than the base currency of the card, in order to ensure that the most accurate exchange rate is used we make the exchange immediately to convert the foreign transaction into the base currency of the card. For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the Mastercard website https://www.mastercard.com/us/personal/en/cardholderservices/currencyconversion/index.html

13. The Fees

We do not charge any fees for checking your on-line balance and transactions. However, the following fees do apply:

Fee Description

Amount

Frequency

Additional Information

Customer service telephone enquiries

Local Call Rate

Per Call

Card Load Fee if over €50/£50

Nil

Card Load Fee if under €50/£50

€0.50/£0.50

Per card

Card Maintenance Fee

€3/£2

Per month

After 12 months from card load

Lost / Stolen Replacement Fee

€7.50/£7.50

Per card

Redemption / Refund Fee

€10.00/£10.00

Per account

Merge Card Fee

€5.00/£5.00

If we decide to increase or impose any new fees, we will notify you by at least two months before any changes take effect by posting the change to our website.

Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Non-Reloadable Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Non-Reloadable Card was presented, in this circumstance we may seek the Shortfall from the retailer.

You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Non-Reloadable Cards that you hold with us, to any other payment method which you may designate at that time.

14. Your Details

You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Non-Reloadable Card, for example, to notify you that we have cancelled your Prepaid Non-Reloadable Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.

15. Account Access

For all corporate accounts, the designated account contact will have access to view all card loads. There will be some circumstances where agreements have been put in place with the Corporate that viewing access will be given to the designated contact of the transactions on the card. In the event of queries which cannot be resolved through the online web portal in regards to transactions on a card they should be directed to info@perxreward.com.

16. Data Protection

In purchasing the Prepaid Non-Reloadable Card on the Website and using it, you agree that we can use your personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website, it includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you don't want to receive any marketing materials from us.

17. Disputes with Retailers

If you have any disputes about purchases made using your Prepaid Non-Reloadable Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Non-Reloadable Card. Remember that once you have used your Prepaid Non-Reloadable Card to make a purchase we cannot stop that transaction. Your card is not a credit or debit card and does not provide you with any protection under the Consumer Protection Act 1974.

18. Communication

If you have an enquiry relating to your Prepaid Non-Reloadable Card, you can use the "Contact Us" facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call our customer service telephone line, or if your card has been lost or stolen, on +353 (0) 1 901 0432. The customer services telephone line is a chargeable service. Calls are charged at your local call rate.

19. Complaints

The Prepaid Non-Reloadable Card programme is managed by PerfectCard DAC. If you are unhappy in any way with your Prepaid Non-Reloadable Card or the way it is managed, tell us by using the e-mail enquiry facility on the Website so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Services and Pensions Ombudsman at 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Telephone: +353 (0)1 567 7000 and e-mail: info@fspo.ie

20. Compensation

The Prepaid Non-Reloadable Card is an electronic money product and although it is a product regulated by the Central Bank of Ireland, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Non-Reloadable Card. This means that in the unlikely event that PerfectCard DAC becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.

21. Assignment

We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.

22. Transfer to a new Prepaid Card

We may transfer your unused balance to a new Prepaid Non-Reloadable Card provided by a Prepaid Card issuer other than PSI-Pay Limited at any time. Before we do this, we will give you two months’ notice of the new Prepaid Non-Reloadable Card arrangements and the new Prepaid Non-Reloadable Card terms and conditions. Unless you advise us within the two-month period that you do not want a new Prepaid Non-Reloadable Card from the new Prepaid Non-Reloadable Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Non-Reloadable Card to a new Prepaid Non-Reloadable Card provided by the new Prepaid Non-Reloadable Card issuer.

23. Governing Law

This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with Irish law.

24. Fund Protection

As a responsible e-money issuer PerfectCard DAC ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Non-Reloadable Card. In the event that PerfectCard becomes insolvent funds that you have loaded which have arrived with and been deposited by PerfectCard are protected against the claims made by creditors.

25. Prepaid Non-Reloadable Card Issuer

The e-money associated with your card is issued by PerfectCard DAC whose principle office is, 2nd Floor, La Vallee House, Upper Dargle Road, Bray, Co. Wicklow, Ireland, which is authorised by the Central Bank of Ireland under the Electronic Money Regulations 2011 (register Ref: C95957). The Perx Prepaid Reward Mastercard card is issued by PerfectCard DAC pursuant to a licence by Mastercard International Incorporated. Your Prepaid Reward Card is the property of PerfectCard and not transferrable to anyone else.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Perx Prepaid Reload Card Terms and Conditions

These terms and conditions apply to your Prepaid Reload Mastercard®. You must read them carefully. In these terms and conditions "you" means the named Prepaid Cardholder and the authorised user of the Prepaid Card. "We", "us" or "our" means PerfectCard DAC. “Website” means our website at www.perxreward.com

1. Your Prepaid Reload Mastercard Card

You can use the Prepaid Reload Card at any location worldwide that displays the Mastercard Acceptance Mark, including shops, restaurants or on the telephone. Before using the Prepaid Reload Card, it is your responsibility to ensure that there are sufficient funds loaded on it to cover your purchase. You will not be able to use your Prepaid Reload Card after its expiry date.

Your Prepaid Reload Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Card.

Your Perx Prepaid Reload Card can be used anywhere worldwide and online where the Mastercard Acceptance Mark is displayed.

2. Applying for and activating your Prepaid Card

In order to purchase a Perx Reload Card, you must be a representative of a Corporate entity. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically. As the cardholder, you must sign the signature strip on the back of the Prepaid Reload Card as soon as it is received.

By using the Prepaid Reload Card, you are agreeing to these terms and conditions.

3. Loading your Prepaid Card

The amount you can load onto your card is subject to a maximum balance daily load limits (see below (Section 5) for limits) €8,500 / £6,500 / $10,000 per transaction onto your card is up to a maximum balance of €10,000 / £10,000 / $10,000 following the successful completion of the due diligence requirements. We reserve the right to refuse to accept any particular loading transaction. Upon receipt and clearance, your funds will be available for use on the Prepaid Card without delay.

4. Registering your Prepaid Reload Card

We would recommend that you register your prepaid reload card upon receiving it. You do this by logging onto www.perxreward.com You will be able to manage your card from your account including getting balances and recent transaction history.

5. Using your Prepaid Reload Card

Detailed instructions on how to use your Prepaid Reload Card are found on the Website. You will need to follow these instructions when using your Prepaid Card. We will deduct the value of your transactions from the balance on your Prepaid Reload Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees. The Prepaid Reload Card belongs to us.

Limits

Max Balance: €10,000 / $10,000 / £10,000

Min Load: €10 / $10 / £10

Max Load in a 24-hour period: €8,500 / $10,000 / £6,500

Max number of loads in a 24-hour period: One

Max value of POS Transactions in 24-hour period: €5,000 / $5,000 / £5,000

Max number of POS Transactions in 24-hour period: Twenty

Max value of ATM withdrawal in a 24-hour period: €250 / $250 / £250

Max number of ATM withdrawals in a 24 hour- period: Four

For fraud prevention reasons, your card usage may be queried, and we may block further usage. In such circumstances, you can simply contact our customer support team on info@perxreward.com or phoning 1850 496 496 (if calling from outside Ireland +353 (0)1 255 7111).

We may ask you to stop using your Prepaid Reload Card and return it to us or destroy it. We may at any time suspend, restrict or cancel your Prepaid Reload Card or refuse to issue or replace a Prepaid Reload Card for reasons relating to the following:

  • we are concerned about security of your account or Prepaid Reload Cards we have issued to you;
  • we suspect your account is being used in an unauthorised or fraudulent manner;
  • or we need to do so to comply with the law.

If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Reload Card. We may also refuse to pay a transaction:

  • if we are concerned about security of your Prepaid Reload Card or we suspect your Prepaid Reload Card is being used in an unauthorised or fraudulent manner;
  • If sufficient funds are not loaded on your Prepaid Reload Card at the time of a transaction to cover the amount of the transaction and any applicable fees;
  • if there is an outstanding Shortfall on the Prepaid Reload Card in accordance with condition 12;
  • if we have reasonable grounds to believe that you are acting in breach of this agreement;
  • if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
  • because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by logging onto your account on www.perxreward.com, contacting us on info@perxreward.com.

6. Authorising Transactions

Subject to the features of the particular Prepaid Reload Card, the authorisation of a transaction can include authorising any single transaction, a series of recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.

A Prepaid Reload Card transaction will be regarded as authorised by you where you;

  • authorise the transaction at the point of sale or ATM by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:
  • b) signing a sales voucher;
  • c) providing the Prepaid Card details and/ or providing any other details as requested;

Authorisation for a transaction may not be withdrawn (or revoked) by you after the time it is received. However, the following transactions may be withdrawn if you give notice to the supplier (providing a copy of the notice to us):

  • any transaction which is agreed to take place on a date later than the date it was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place;

We may charge you a fee if a transaction is revoked by you under this condition, please see our fees table in Section 12 below.

We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within three days of us receiving their request. A transaction (the payment order) will be received as follows:

  • for purchases and ATM transactions, at the time we receive the transaction instruction from the merchant acquirer or ATM operator;
  • for other transactions which are communicated directly to us, at the time you ask us to complete the transaction.
  • If, in relation to;
  • a) purchases and ATM transactions, we receive the transaction instruction from the merchant acquirer or ATM operator; or
  • b) other transactions communicated directly to us, you ask us to complete the transaction after seven days, the transaction instruction or request will be deemed to have been received by us on the following business day.

7. Cancellation and expiry of your Prepaid Card

This agreement will continue indefinitely unless terminated. You, as the purchaser, have a legal right to cancel your Prepaid Reload Card up to 14 days after you purchase the Prepaid Reload Card without being charged the Redemption Fee – this 14-day period is known as the “Cooling-Off Period”. Under these terms and conditions, you also have the right to cancel your Prepaid Card at any time after the 14-day Cooling-Off Period without notice. If you cancel your prepaid card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see “Your Right to Redemption of Funds and Refunding of Transactions on Your Prepaid Card” section below for further information. A redemption fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Reload Card within 14 days of receiving it.

We may also cancel your agreement for any reason by giving you at least two months’ notice:

  • if this agreement or your card expires on a set date and we have not agreed to renew this Agreement;
  • if you break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter in a timely manner;
  • if you act in a manner that is threatening or abusive to our staff, or any of our representatives;
  • if you fail to pay fees or charges that you have incurred or fail to put right any shortfall;
  • in the event of your death

We may also cancel this agreement or suspend your card or account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this, we will tell you as soon as we are permitted to do so. If we cancel your Prepaid Reload Card, you must tell us what you want us to do with any unused funds within 3 months of the date we tell you your Prepaid Reload Card is cancelled. If your Prepaid Reload Card is cancelled, we will immediately block your Prepaid Reload Card, so it cannot be used. You will not be entitled to a refund of money you have already spent on transactions authorised or pending or any fees for use of the Prepaid Reload Card before the Prepaid Reload Card is cancelled or expires. You can cancel your Prepaid Reload Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Prepaid Card.

If you cancel your Prepaid Reload Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see "Your Right to a Refund" section below for further information. A Refund Fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Reload Card within 14 days of receiving it.

Your Prepaid Reload Card will be valid for a minimum of 15 months.

On expiry of your Prepaid Reload Card, you will not automatically be provided with a replacement card however you may contact us to seek redemption of the remaining funds on your Prepaid Reload Card by following the process described at Section 11.

When we issue a replacement Prepaid Reload Card we may charge a fee. Please section 13 for a summary of fees.

8. Keeping your Prepaid Card secure

You should treat your Prepaid Reload Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Reload Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Reload Card safe and not let anyone else use it. You should sign the back of the card immediately upon receipt of the card. When you receive your Personal Identification Number (PIN), you must keep it safe and secure, you must keep it secret at all times. You should memorise the PIN, destroying the notification and never disclose the PIN or security information to anyone. If you suspect that someone else knows your PIN, you should change it as soon as possible. You can change your PIN to something more memorable at most ATM machines by following the on-screen instruction.

We recommend that you check the balance on your Prepaid Reload Card regularly online at the Website. We will provide you with your Prepaid Reload Card balance and a statement of recent transactions either by electronic means or on our secure webpage at any time. Your statement will show:

  • information relating to each Prepaid Reload Card transaction which will enable it to be identified;
  • the amount of the Prepaid Reload Card transaction shown in the currency in which the transaction was paid or debited to the account;
  • the amount of charges for the transaction
  • the date the transaction is authorised or posted on to the account.

9. Lost and stolen Prepaid Reload Card and unauthorised or incorrectly executed payments

In the event of a lost or stolen card you can block your card immediately by logging onto your account and placing a block on your account. You may also contact us without undue delay to report the prepaid reload card lost or stolen or if the PIN or password is known to an unauthorised person or if you think that a transaction has been incorrectly executed by sending an email to info@perxreward.com or calling 1850 496 496 (if calling from outside of Ireland +353 (0)1 255 7111). In order to report a transaction this way you MUST know your 16-digit card number.

We will refund any incorrectly executed transaction immediately unless we have any reason to believe that the incident has been caused by a breach of this agreement, gross negligence or we have reasonable grounds to suspect fraudulent activity, however you will bear the loss, up to €65 in total, if the transaction results from the use of a lost or stolen card.

However, if the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your Prepaid Card or PIN secure), you may be liable any loss we suffer because of the use of the Prepaid Reload Card.

10. Our liability

We will not be liable for any loss arising from:

  • any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or
  • a retailer refusing to accept your Prepaid Reload Card; or
  • our compliance with legal and regulatory requirements;
  • loss or corruption of data unless caused by our wilful default.

We are also not liable for:

  • business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
  • any indirect or consequential loss.

11. Your Rights to Redemption of Funds and Refunding of Transactions on Your Prepaid Reload Card

Redeeming the funds on your Prepaid Reload Card

You have the right to redeem the funds on you Prepaid Reload Card at any time in whole or in part. To do so, please either send us an e-mail using the “contact us” facility on the Website or contact us by telephone on +353 (0)1 255 7111, requesting redemption and indicating the amount to be redeemed. If you request redemption of all funds on your Prepaid Reload Card, please confirm in writing that you have destroyed your Prepaid Reload Card by cutting it up. When we process your redemption request, we may require you to provide us with documents such as identification so that we may process your request in accordance with legal requirements. We may also charge a redemption fee if one of the following circumstances applies:

You are requesting redemption before termination or expiry of this agreement;

You cancel this agreement before any agreed termination or expiry date; or

You request redemption more than one year after the date of termination or expiry of this agreement

Please see section 13 for a summary of fees including redemption fees.

Refunding Transactions, you may be entitled to claim a refund in relation to transactions where:

  • the transactions were not authorised under this agreement;
  • we are responsible for a transaction which was incorrectly executed notified us in accordance with section 8 above;
  • a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you or an additional Prepaid Cardholder could reasonably have expected taking into account normal spending patterns on the Prepaid Reload Card or the circumstances of the transaction.

A claim for a refund in the circumstances set out above will not be accepted if the amount of the transaction was made available to you at least four weeks before the transaction date or it is made more than 8 weeks after being debited to your account.

We will arrange an electronic transfer to a bank account nominated by you. However, to enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.

12. Changes to these Terms

We may change these terms at any time by notifying you by e-mail or other agreed means at least two months before the change is due to take effect. The up-to-date version of the Prepaid Reload Card terms and conditions will always be available on the Website. The change will automatically take effect and you will be taken to have accepted the notified change unless you tell us that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances, we will refund any balance on the card in accordance with section 11 above and you will not be charged a Refund Fee.

When you have transactions in a currency other than the base currency of the card, in order to ensure that the most accurate exchange rate is used we make the exchange immediately to convert the foreign transaction into the base currency of the card. For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the Mastercard website https://www.mastercard.com/us/personal/en/cardholderservices/currencyconversion/index.html

13. The Fees

We do not charge any fees for checking your on-line balance and transactions. However, the following fees do apply:

Fee Description

Amount

Frequency

Additional Information

Customer service telephone enquiries

Local Call Rate

Per Call

Up front cost of card

€10/£10/$10

Per Card

Card Load Fee

2.75%

Per Load

ATM Cash Withdrawal

€2/£2/$2

Per withdrawal

FX Exchange Rate

2.75%

Per transaction

Card Maintenance Fee

€2/£2/$2

Per month

After 12 months of no activity

Lost / Stolen Replacement Fee

€10/£10/$10

Per card

Redemption / Refund Fee

€10/£10/$10

Per account

When you use your Prepaid Reload Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. If we decide to increase or impose any new fees, we will notify you by at least two months before any changes take effect by posting the change to our website.

Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Reload Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Reload Card was presented, in this circumstance we may seek the Shortfall from the retailer.

You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Reload Cards that you hold with us, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Prepaid Reload Card or on any additional Prepaid Reload Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Reload Card and any additional Prepaid Reload Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Prepaid Reload Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Reload Card.

14. Your Details

You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Reload Card, for example, to notify you that we have cancelled your Prepaid Reload Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.

15. Account Access

For all corporate accounts, the designated account contact will have access to view all card loads. There will be some circumstances where agreements have been put in place with the Corporate that viewing access will be given to the designated contact of the transactions on the card. In the event of queries which cannot be resolved through the online web portal in regards to transactions on a card they should be directed to info@perxreward.com

16. Data Protection

In purchasing the Prepaid Reload Card on the Website and using it, you agree that we can use your personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website, it includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you don't want to receive any marketing materials from us.

17. Disputes with Retailers

If you have any disputes about purchases made using your Prepaid Reload Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Reload Card. Remember that once you have used your Prepaid Reload Card to make a purchase we cannot stop that transaction. Your card is not a credit or debit card and does not provide you with any protection under the Consumer Protection Act 1974.

18. Communication

If you have an enquiry relating to your Prepaid Reload Card, you can use the "Contact Us" facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call our customer service telephone line, or if your card has been lost or stolen, on 1850 496 496 (if calling from outside if Ireland (+353 1 255 7111). The customer services telephone line is a chargeable service. Calls are charged at your local call rate.

19. Complaints

The Prepaid Reload Card programme is managed by PerfectCard DAC. If you are unhappy in any way with your Prepaid Reload Card or the way it is managed, tell us by using the e-mail enquiry facility on the Website so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Services and Pensions Ombudsman at 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Telephone: +353 (0)1 567 7000 and e-mail: info@fspo.ie or by using their online facility to submit a complaint.

20. Compensation

The Prepaid Reload Card is an electronic money product and although it is a product regulated by the Central Bank of Ireland, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Reload Card.

21. Assignment

We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.

22. Transfer to a new Prepaid Card

We may transfer your unused balance to a new Prepaid Reload Card provided by a Prepaid Card issuer other than PerfectCard DAC at any time. Before we do this, we will give you two months’ notice of the new Prepaid Reload Card arrangements and the new Prepaid Reload Card terms and conditions. Unless you advise us within the two-month period that you do not want a new Prepaid Reload Card from the new Prepaid Reload Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Reload Card to a new Prepaid Reload Card provided by the new Prepaid Reload Card issuer.

23. Governing Law

This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with Irish law.

24. Fund Protection

As a responsible e-money issuer PerfectCard DAC ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Reloadable Card. In the event that PerfectCard DAC becomes insolvent funds that you have loaded which have arrived with and been deposited by PerfectCard DAC are protected against the claims made by creditors.

25. Prepaid Reload Card Issuer

The e-money associated with your card is issued by PerfectCard DAC, whose principle office is, 2nd Floor, La Vallee House, Upper Dargle Road, Bray, Co. Wicklow, Ireland, which is authorised by the Central Bank of Ireland under the Electronic Money Regulations 2011 (Register Ref: C95957). The PerfectIncentive Prepaid Reload Mastercard card is issued by PerfectCard DAC pursuant to a licence by Mastercard International Incorporated. Your Prepaid Reload Card is the property of PerfectCard DAC and is not transferrable to anyone else.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Prepaid Virtual Card Terms and Conditions

These terms and conditions apply to your Prepaid Non-Reloadable Virtual Mastercard®. You must read them carefully. In these terms and conditions "you" means the named Prepaid Cardholder and the authorised user of the Prepaid Card. "We", "us" or "our" means PerfectCard DAC. “Website” means our website at www.perxreward.com

1. Your Prepaid Mastercard Card

You can use the Prepaid Card at any virtual location worldwide and online that displays the Mastercard Acceptance Mark, including shops, restaurants or on the telephone. Before using the Prepaid Card, it is your responsibility to ensure that there are sufficient funds loaded on it to cover your purchase. You will not be able to use your Virtual Prepaid Card after its expiry date.

Your Virtual Prepaid Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Card.

2. Applying for and activating your Prepaid Card

In order to purchase a Perx Prepaid Virtual Card, you must be a representative of a Corporate Entity. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically.

By using the Prepaid Virtual Card, you are agreeing to these terms and conditions.

3. Loading your Prepaid Virtual Card

The amount you can load onto your card is up to a maximum amount of €2,500 following the successful completion of the due diligence requirements. We reserve the right to refuse to accept any particular loading transaction. Upon receipt and clearance, your funds will be available for use on the Prepaid Virtual Card without delay.

4. Registering your Prepaid Virtual Card

We would recommend that you register your prepaid non-reloadable virtual card upon receiving it. You do this by logging onto www.perxreward.com You will be able to manage your card from your account including getting balances and recent transactions.

5. Using your Prepaid Virtual Card

Detailed instructions on how to use your Prepaid Non-Reloadable Virtual Card are found on the Website. You will need to follow these instructions when using your Prepaid Virtual Card. We will deduct the value of your transactions from the balance on your Prepaid Virtual Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees. The Prepaid Non-Reloadable Virtual Card belongs to us.

Limits

Max Load and Balance: €2,500

Min Load: €10

Max number of POS transactions in a 24hr period: 10

For fraud prevention reasons your card usage may be queried and we may block further usage. In such circumstances, you can simply contact our customer support team on info@perxreward.com or phoning 1850 496 496 (or if calling from outside of Ireland +353 (0)1 255 7111) to request to have your card reinstated.

We may ask you to stop using your Prepaid Non-Reloadable Virtual Card. We may at any time suspend, restrict or cancel your Prepaid Virtual Card or refuse to issue or replace a Prepaid Non-Reloadable Virtual Card for reasons relating to the following:

  • we are concerned about security of your account or Prepaid Virtual Cards we have issued to you;
  • we suspect your account is being used in an unauthorised or fraudulent manner;
  • or we need to do so to comply with the law.

If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Virtual Card. We may also refuse to pay a transaction:

  • if we are concerned about security of your Prepaid Non-Reloadable Virtual Card or we suspect your Prepaid Virtual Card is being used in an unauthorised or fraudulent manner;
  • If sufficient funds are not loaded on your Prepaid Non-Reloadable Virtual Card at the time of a transaction to cover the amount of the transaction and any applicable fees;
  • if there is an outstanding Shortfall on the Prepaid Virtual Card in accordance with condition 12;
  • if we have reasonable grounds to believe that you are acting in breach of this agreement;
  • if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
  • because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting us on info@perxreward.io or phoning +353 (0)1 255 7111.

6. Authorising Transactions

Subject to the features of the particular Prepaid Non-Reloadable Virtual Card, the authorisation of a transaction can include authorising any single transaction, a series or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount

A Prepaid Non-Reloadable Virtual Card transaction will be regarded as authorised by you where you;

  • Enter your details into the merchants’ website;
  • Providing the Prepaid Virtual Card details and / or providing any other details as requested;
  • Providing the security code of the Prepaid Virtual Card

Authorisation for a transaction may not be withdrawn (or revoked) by you after the time it is received. However, the following transactions may be withdrawn if you or an additional Prepaid Virtual Cardholder gives notice to the supplier (providing a copy of the notice to us):

  • any transaction which is agreed to take place on a date later than the date is was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place;

We may charge you a fee if a transaction is revoked by you under this condition, please see our fees table in Section 12 below.

We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within 3 days of us receiving their request. A transaction (the payment order) will be received as follows:

  • for purchases, at the time we receive the transaction instruction from the merchant acquirer;
  • for other transactions which are communicated directly to us, at the time you ask us to complete the transaction.
  • If, in relation to;
  • a) purchases, we receive the transaction instruction from the merchant acquirer; or
  • b) other transactions communicated directly to us, you ask us to complete the transaction after 7 days, the transaction instruction or request will be deemed to have been received by us on the following business day.

7. Cancellation and expiry of your Prepaid Virtual Card

This agreement will continue indefinitely unless terminated. You, as the purchaser, have a legal right to cancel your Prepaid Non-Reloadable Virtual Card up to 14 days after you purchase the Prepaid Non-Reloadable Virtual Card without being charged the Redemption Fee – this 14-day period is known as the “Cooling-Off Period”. Under these terms and conditions, you also have the right to cancel your Prepaid Virtual Card at any time after the 14-day Cooling-Off Period without notice. If you cancel your prepaid virtual card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see “Your Right to Redemption of Funds and Refunding of Transactions on Your Prepaid Virtual Card” section below for further information. A redemption fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another prepaid virtual card managed by us, or you cancel your Prepaid Virtual Card within 14 days of receiving it.

We may also cancel your agreement for any reason by giving you at least 2 months’ notice:

  • if this agreement or your virtual card expires on a set date and we have not agreed to renew this Agreement;
  • if you break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter in a timely manner;
  • if you act in a manner that is threatening or abusive to our staff, or any of our representatives;
  • if you fail to pay fees or charges that you have incurred or fail to put right any shortfall;
  • in the event of your death

We may also cancel this agreement or suspend your card or account immediately if we believe your Prepaid Virtual Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this, we will tell you as soon as we are permitted to do so. If we cancel your Prepaid Virtual Card, you must tell us what you want us to do with any unused funds within 3 months of the date we tell you your Prepaid Virtual Card is cancelled. If your Prepaid Virtual Card is cancelled, we will immediately block your Prepaid Virtual Card so it cannot be used. You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the Prepaid Virtual Card before the Prepaid Virtual Card is cancelled or expires. You can cancel your Prepaid Virtual Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Prepaid Virtual Card.

If you cancel your Prepaid Non-Reloadable Virtual Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see "Your Right to a Refund" section below for further information. A Refund Fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Virtual Card managed by us, or you cancel your Prepaid Virtual Card within 14 days of receiving it.

The valid thru date of your Prepaid Non-Reloadable Virtual Card will be clearly displayed on the image of the card, you should take note of this date as once this date has passed the card will not work.

On expiry of your Prepaid Virtual Card, you will not automatically be provided with a replacement card however you may contact us to seek redemption of the remaining funds on your Prepaid Virtual Card by following the process described at Section 11.

When we issue a replacement Prepaid Non-Reloadable Virtual Card we may charge a fee. Please section 13 for a summary of fees.

8. Keeping your Prepaid Virtual Card secure

You should treat your Prepaid Non-Reloadable Virtual Card like cash. If the details are lost or stolen, you may lose some or all of your money on your Prepaid Non-Reloadable Virtual Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep the details of your Prepaid Non-Reloadable Virtual Card safe and not let anyone else use it. When you receive the details of your Prepaid Non-Reloadable Virtual Card, you must keep it safe and secure, you must keep it secret at all times. If you suspect that someone else knows the details of your Prepaid Non-Reloadable Virtual Card, you should contact PerfectCard as soon as possible to put a hold on the card.

We recommend that you check the balance on your Prepaid Non-Reloadable Virtual Card regularly online at the Website. We will provide you with your Prepaid Non-Reloadable Virtual Card balance and a statement of recent transactions either by electronic means or on our secure webpage at any time. Your statement will show:

  • information relating to each Prepaid Non-Reloadable Virtual Card transaction which will enable it to be identified;
  • the amount of the Prepaid Non-Reloadable Virtual Card transaction shown in the currency in which the transaction was paid or debited to the account;
  • the amount of charges for the transaction
  • the date the transaction is authorised or posted on to the account.

9. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments

In the event of a lost or stolen card number you can block card immediately by logging onto your account and placing a block on your card. You may also contact us without undue delay to report the prepaid virtual card lost or stolen or if you think the transaction has been incorrectly executed by calling us on our 24 hour lost and stolen card helpline 1850 496 496 (or if calling from outside of the Republic of Ireland +353 1 255 7111) or by sending an email to info@perxreward.com . In order to report a transaction this way you MUST know the 16-digit card number.

We will refund any incorrectly executed transaction immediately unless we have any reason to believe that the incident has been caused by a breach of this agreement, gross negligence or we have reasonable grounds to suspect fraudulent activity, however you will bear the loss, up to €50 in total, if the transaction results from the use of a lost or stolen card.

However, if the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep the details of your Prepaid Virtual Card secure), you may be liable any loss we suffer because of the use of the Prepaid Virtual Card.

10. Our liability

We will not be liable for any loss arising from:

  • any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or
  • a retailer refusing to accept your Prepaid Non-Reloadable Virtual Card; or
  • our compliance with legal and regulatory requirements;
  • loss or corruption of data unless caused by our wilful default.

We are also not liable for:

  • business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
  • any indirect or consequential loss.

11. Your Rights to Redemption of Funds and Refunding of Transactions on Your Prepaid Card

Redeeming the funds on your Prepaid Virtual Card

You have the right to redeem the funds on you Prepaid Virtual Card at any time in whole or in part. To do so, please either send us an e-mail using the “contact us” facility on the Website, or contact us by telephone on +353 (0)1 255 7111, requesting redemption and indicating the amount to be redeemed. When we process your redemption request, we may require you to provide us with documents such as identification so that we may process your request in accordance with legal requirements. We may also charge a redemption fee if one of the following circumstances applies:

You are requesting redemption before termination or expiry of this agreement;

You cancel this agreement before any agreed termination or expiry date; or

You request redemption more than one year after the date of termination or expiry of this agreement

Please note: If your card has been purchased under the Small Benefits Allowance Scheme, you may not redeem the funds on your card.

Please see section 13 for a summary of fees including redemption fees.

We will not redeem the value of the funds on your card to you if your request for redemption of the funds is more than six years after the date of termination or expiry of this agreement.

Refunding Transactions

You may be entitled to claim a refund in relation to transactions where:

  • the transaction was not authorised under this agreement;
  • we are responsible for a transaction which was incorrectly executed notified us in accordance with section 8 above;
  • a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you or an additional Prepaid Cardholder could reasonably have expected taking into account normal spending patterns on the Prepaid Non-Reloadable Virtual Card or the circumstances of the transaction.

A claim for a refund in the circumstances set out above will not be accepted if the amount of the transaction was made available to you at least four weeks before the transaction date or it is made more than eight weeks after being debited to your account.

We will arrange an electronic transfer to a bank account nominated by you. However, to enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.

12. Changes to these Terms

We may change these terms at any time by notifying you by e-mail or other agreed means at least two months before the change is due to take effect. The up-to-date version of the Prepaid Non-Reloadable Virtual Card terms and conditions will always be available on the Website. The change will automatically take effect and you will be taken to have accepted the notified change unless you tell us that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances, we will refund any balance on the card in accordance with section 10 above and you will not be charged a Refund Fee.

When you have transactions in a currency other than the base currency of the card, in order to ensure that the most accurate exchange rate is used we make the exchange immediately to convert the foreign transaction into the base currency of the card. For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the MasterCard website https://www.mastercard.com/us/personal/en/cardholderservices/currencyconversion/index.html

13. The Fees

We do not charge any fees for checking your on-line balance and transactions. However, the following fees do apply:

Fee Description

Amount

Frequency

Additional Information

Customer service telephone enquiries

Local Call Rate

Per Call

Card Load Fee if over €50/£50

Nil

FX Exchange Rate

2.75%

Per Transaction

Monthly Management Fee

€3

Per month

After 6 months from card load

Lost / Stolen Replacement Fee

€7.50

Per card

Redemption / Refund Fee

€10.00

Per account

Merge card fee

€5.00

Per card

If we decide to increase or impose any new fees, we will notify you by at least two months before any changes take effect by posting the change to our website.

Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Non-Reloadable Virtual Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Non-Reloadable Virtual Card was presented, in this circumstance we may seek the Shortfall from the retailer.

You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time.

14. Your Details

You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Non-Reloadable Virtual Card, for example, to notify you that we have cancelled your Prepaid Non-Reloadable Virtual Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.

15. Account Access

For all corporate accounts, the designated account contact will have access to view all card loads. There will be some circumstances where agreements have been put in place with the Corporate that viewing access will be given to the designated contact of the transactions on the card. In the event of queries which cannot be resolved through the online web portal in regards to transaction on a card they should be directed to info@perxreward.com

16. Data Protection

In purchasing the Prepaid Non-Reloadable Virtual Card on the Website and using it, you agree that we can use your personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website, it includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you don't want to receive any marketing materials from us.

17. Disputes with Retailers

If you have any disputes about purchases made using your Prepaid Non-Reloadable Virtual Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Non-Reloadable Virtual Card. Remember that once you have used your Prepaid Non-Reloadable Virtual Card to make a purchase we cannot stop that transaction. Your card is not a credit or debit card and does not provide you with any protection under the Consumer Protection Act 1974.

18. Communication

If you have an enquiry relating to your Prepaid Non-Reloadable Virtual Card, you can use the "Contact Us" facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call our customer service telephone line, or if your card has been lost or stolen, on 1850 496 496 (or if calling from outside of the Republic of Ireland +353 (0) 1 255 7111). The customer services telephone line is a chargeable service. Calls are charged at your local call rate.

19. Complaints

The Prepaid Non-Reloadable Virtual Card programme is managed by PerfectCard DAC. If you are unhappy in any way with your Prepaid Non-Reloadable Virtual Card or the way it is managed, tell us by using the e-mail enquiry facility on the Website so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Services and Pensions Ombudsman at 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Telephone: +353 (0)1 567 7000 and e-mail: info@fspo.ie

20. Compensation

The Prepaid Non-Reloadable Virtual Card is an electronic money product and although it is a product regulated by the Central Bank of Ireland, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Non-Reloadable Virtual Card. This means that in the unlikely event that PerfectCard DAC becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.

21. Assignment

We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.

22. Transfer to a new Prepaid Card

We may transfer your unused balance to a new Prepaid Non-Reloadable Virtual Card provided by a Prepaid Card issuer other than PerfectCard DAC at any time. Before we do this, we will give you 2 months’ notice of the new Prepaid Virtual Card arrangements and the new Prepaid Virtual Card terms and conditions. Unless you advise us within the 2-month period that you do not want a new Prepaid Virtual Card from the new Prepaid Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Virtual Card to a new Prepaid Virtual Card provided by the new Prepaid Card issuer.

23. Governing Law

This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with Irish law.

24. Fund Protection

As a responsible e-money issuer PerfectCard DAC ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Non-Reloadable Virtual Card. In the event that PerfectCard becomes insolvent funds that you have loaded which have arrived with and been deposited by PerfectCard DAC are protected against the claims made by creditors.

25. Prepaid Card Issuer

The e-money associated with your card is issued by PerfectCard DAC, whose principle office is, 2nd Floor, La Vallee House, Upper Dargle Road, Bray, Co. Wicklow, Ireland, which is authorised by the Central Bank of Ireland under the Electronic Money Regulations 2011 (Register Ref: C95957). The Prepaid Non-Reloadable Virtual MasterCard card is issued by PerfectCard DAC pursuant to a licence by MasterCard International Incorporated. Your Prepaid Expense Card is the property of PerfectCard DAC and is not transferrable to anyone else.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Pays Enabled Cards Terms and Conditions

IMPORTANT INFORMATION FROM PERFECTCARD DAC (PFC)

In these terms and conditions, "Pay Provider" means whichever of Google Pay, Apple Pay or Samsung Pay provides the ability to make purchases on your mobile device.

Using your Pay Provider with a PFC card (Card)

Your Pay Provider allows you to make purchases using your Card with a compatible mobile device where your Pay Provider is accepted by merchants. Your Card's Terms and Conditions governs the use of your Card in your Pay Provider and nothing in these terms in conditions alters or amends the restrictions placed on the use of your Card.

Security

You are responsible for all transactions on a Card and as such, you must keep your device and security credentials safe and secure at all times, in the same way you would your physical Card or PIN. Never share your device security credentials or allow another person to register their fingerprint to your device as that person will be able to make payments using your Card. If you do allow someone access, you will be responsible for their use of your Card.

We recommend you always use the device lock feature on your mobile device. For more information about safety and security refer to your mobile device manufacturer security settings.

Lost/Stolen Device & Unauthorised Use

If your mobile device has been lost, stolen or compromised in any way, you should contact PFC on [0044 121 268 3210]. We can suspend or remove your Card from your Pay Provider to prevent further unauthorized use. Further, you may be able to use your Pay Provider's Find My Mobile service to remotely Lock or Wipe your device (also Locking or Wiping your Pay Provider and all the payment cards registered in it). See also any FAQs that may be available on the your Pay Provider's website in respect of Security.

Using your information

We use your information to manage your use of your Pay Provider, present you with updates and to display targeted offers and advertising from time to time. Your Pay Provider shares information with us for fraud and identification purposes. We always use your information in accordance with PFC's Online Privacy Statement which can be viewed at PerfectCard.ie.

When you register your Card to your device, your Pay Provider or its parent company may access and process your information, including information about your transactions. We share some of your information with your Pay Provider or its parent company to display to you in your Pay Provider, which your Pay Provider or its parent company uses in an aggregated and de-identified way to help improve your Pay Provider. The use of your personal information by your Pay Provider or its parent company is solely governed by Pay Provider's privacy policy or that of its parent company which are available online.

Using your Pay Provider's technology

Your Pay Provider may change its services from time to time and PFC has no control over your Pay Provider's decisions to change any of its services or products (including your Pay Provider's terms or use or privacy policies). In order to use your Pay Provider, you must agree to your Pay Provider's terms of use and privacy policy which are available on your Pay Provider's website.

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