FAQs

Any company registered in the EEA or UK can purchase Perx^®Rewards cards.

Perx^® cards are offered in physical, digital or virtual form. To find out more about each form, click here.

One of the greatest advantages of the Perx card – and the main reason employees love to receive our card, is that it can be spent in over 30 million locations worldwide. For us to be able to achieve this level of acceptance, we have to be a regulated entity and as part of these obligations we have to be able to verify who we provide these cards to. In order for us to remain compliant, we must request all corporate customers provide us with the names of all of the cardholders as well as an additional piece of information that can be used to verifying the cardholder. An additional benefit to EML Money DAC being a regulated entity means that all our funds are safeguarded and protected: should something happen to us as a company, your cardholder funds remain safe and accessible by the cardholder at all times. While we understand this requires a level of effort on your side, we know this is outweighed by the benefits to the cardholder.

Each cardholder must register their card before use, our system will then verify the name they provide as well as the additional piece of information against what you have given us, therefore meeting our obligation to verifying that the correct cardholder is receiving the card.

When onboarding a corporate customer, we need to know who we’re getting into business with. Therefore we do checks on the company itself, including but not limited to, the company name, registration number, directors, status of the company, industry, years in business, ownership structure etc. We’re proud of our product and the benefits it offers to companies however, we need to ensure it does not benefit illegitimate businesses i.e. facilitating drug trafficking, money laundering, tax evasion etc. Therefore, as we are sure you would understand, we take our responsibilities very seriously and appreciate your support in making sure we know exactly where our cards are going.

Perx is fully compliant with our GDPR requirements. We supply a data processing agreement to you the client informing you of what we do with the personal data you provided to us. In that agreement we define our role as a data controller in relation to the data you provide to us in order for us to comply with legal and regulatory requirements.

Additionally, we provide a privacy information notice to the cardholder at the point of card registration via the Perx portal. The privacy notice informs you and the cardholder, who is processing their personal data and why. It also inform the cardholder of how they may exercise their data subjects rights.

If you have any concerns you may contact the DPO via eu-dpo@emlpayments.com

We only collect information that we are legally obligated to do so, on both the business and the end cardholder. We do not hold this information for any longer than is necessary. For full details, please refer to our Perx Privacy Information Notice

While we previously did not require all cardholders to register their cards, based on regulatory requirements, we have determined this is the best way that we can not only enhance the cardholder experience but also protect their reward from being intercepted. By registering the cards, cardholders will be set up for secure online payments and will be able to manage their cards through our cardholder portal. Most importantly, it means that should something happen to the card before it reaches the cardholder, it cannot be spent. To achieve this, and to safeguard your employees’ experience we will need your help: to facilitate these changes we will need to have both the cardholder’s name and a unique identifier such as email address so that we can verify the card is safely in the right hands.

All orders require a spreadsheet upload with cardholder details. Perx is no longer able to offer anonymous cards. A template download is available during the order process. Additionally, for physical cards, at least one of the three following fields must be provided to allow the recipient to unlock their card. This value along with the recipient’s last name will be used to verify and unlock the physical card.

• Email
• Code
• Phone number

Step by step instructions for placing an order can be found here.

No more than two cards per person in an order and the email must be unique per recipient (no duplicate emails). Separate orders may be necessary to support multiple cards per recipient.

The shipping address defaults to your business address for bulk order delivery of the physical cards. Please contact Perx Sales Support to place an order to ship directly to recipients.

All payments must be made by EFT.

The Perx^® Digital card is a prepaid digital Mastercard^® that you can use to make purchases in-store or online. It can be added to your Google Pay or Apple Pay mobile wallets for in-store purchases.

You will need to download the Get My ecard app on the Play Store or the Apple Store and login with the email address provided at registration to activate your card.

You can setup 3DS Secure by creating or logging into your account at perx.getmybalance.com, select “My Cards” and “View”. Within the card details page, select “3ds Enrollment”, enter your mobile number and “Enroll”.

There is no monthly fee for the first 12 months after card load. After 12 months, a €3.00/£2.00 monthly fee will be deducted from any unused card balance. Please refer to the Perx^® Reward card Terms & Conditions for a full list of card fees.

For lost or stolen cards, call cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). A €7.50 / £7.50 card replacement fee applies and will automatically be deducted from your available balance.

You can check your balance and transaction history on the Get My ecard app or by creating or logging into your account at perx.getmybalance.com.

Yes. The Perx^® Reward card can be spent online.

The Perx^® Reward card must be processed as credit. A purchase with The Perx^® Reward card may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance at perx.getmybalance.com or by calling cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). If you are purchasing online, a website must take more than one form of payment if the amount exceeds the balance on the card. For transactions made over the phone or online, you will also need to ensure that you are entering in the billing address that matches your Card registration.

No. There is no PIN required to use the Perx® Reward card.

If for any reason you decide to close your account any remaining funds, less an administration fee of €10/£10/$10, will be returned to a bank account in your name. Please contact our cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.

The Perx^® Reward physical prepaid card you use on-line, in shops, restaurants, cinemas etc. and also abroad – anywhere you see the Mastercard® acceptance mark.

You can activate your card by creating or logging into your account at perx.getmybalance.com and entering the requested information to verify that you are the intended recipient. The provider of the card would have registered a unique piece of information for you at the time of order – email, phone, or employee ID/code. You can view our Activation Guide here or follow our tutorial video here.

You can setup 3DS Secure by creating or logging into your account at perx.getmybalance.com, select “My Cards” and “View”. Within the card details page, select “3ds Enrollment”, enter your mobile number and “Enroll”.

There is no monthly fee for the first 12 months after card load. After 12 months, a €3.00/£2.00 monthly fee will be deducted from any unused card balance. Please refer to the Perx^® Reward card Terms & Conditions for a full list of card fees.

For lost or stolen cards, call cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). A €7.50 / £7.50 card replacement fee applies and will automatically be deducted from your available balance.

You can check your balance and transaction history on the Get My ecard app or by creating or logging into your account at perx.getmybalance.com.

Yes. The Perx^® Reward card can be spent online.

The Perx^® Reward card must be processed as credit. A purchase with The Perx^® Reward card may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance at perx.getmybalance.com or by calling cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). If you are purchasing online, a website must take more than one form of payment if the amount exceeds the balance on the card. For transactions made over the phone or online, you will also need to ensure that you are entering in the billing address that matches your Card registration.

No. There is no PIN required to use the Perx^® Reward card.

If for any reason you decide to close your account any remaining funds, less an administration fee of €10/£10/$10, will be returned to a bank account in your name. Please contact our cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.

The Perx^® Virtual card is an electronic card you can use to make purchases on-line with any website that accepts Mastercard^®

You can setup 3DS Secure by creating or logging into your account at perx.getmybalance.com, select “My Cards” and “View”. Within the card details page, select “3ds Enrollment”, enter your mobile number and “Enroll”.

There is no monthly fee for the first 12 months after card load. After 12 months, a €3.00/£2.00 monthly fee will be deducted from any unused card balance. Please refer to the Perx® Reward card Terms & Conditions for a full list of card fees.

For lost or stolen cards, call cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). A €7.50 / £7.50 card replacement fee applies and will automatically be deducted from your available balance.

You can check your balance and transaction history by creating or logging into your account at perx.getmybalance.com.

The Perx^® Reward card must be processed as credit. A purchase with The Perx^® Reward card may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance at perx.getmybalance.com or by calling cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). If you are purchasing online, a website must take more than one form of payment if the amount exceeds the balance on the card. For transactions made over the phone or online, you will also need to ensure that you are entering in the billing address that matches your Card registration.

No. There is no PIN required to use the Perx^® Reward card.

If for any reason you decide to close your account any remaining funds, less an administration fee of €10/£10/$10, will be returned to a bank account in your name. Please contact our cardholder support at + 353 1 255 7111 (IRE) / +44 121 3090 250 (UK). to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.