FAQs

A. The Perx Reward card is a prepaid card you use on-line, in shops, restaurants, cinemas etc. and also abroad – anywhere you see the Mastercard® acceptance mark.

Any company or sole trader can purchase Perx Reward cards.

All cards are activated and ready to use when delivered unless otherwise stated.

No, there is no PIN required to use your Perx Reward card, simply swipe and sign.

Some sites require Mastercard Secure Code®. To enable 3D secure you will need to register your card on www.perfectincentive.io and in the Manage My Card area select 3D secure. Follow the instructions and a temporary memorable word will be sent to your account. At this point your card is 3D secure. However, you will need the memorable word in order to set up your own 3D secure password which happens the first time you use 3D secure. You will also need your CVV and your date of birth at this stage.

No, you cannot top up a Perx Reward card. Once the funds are spent on the card, you may dispose of the card.

You can report your card lost or stolen by simply logging into your account, selecting the card and hitting the ‘Report Lost’ button. Your card will be blocked immediately and a replacement card sent out to you. Can’t go on-line? Call 1850 596 496, select option to report your card lost, enter your card number and your card will be blocked immediately and a replacement card sent out to you. Temporarily misplaced as opposed to definitely lost your card? You can ‘block’ it until it turns up. This will prevent any transactions happening until you unblock your block via the website or the app.

If you input your 3D secure password incorrectly three times your card will be blocked. You can contact our Customer Service Team by email on cardholdersupport@emlpayments.com or by phone on (01) 255 7111 to have your card unblocked between the hours of 9am – 5pm Monday to Friday.

You can see your transactions from the past 6 months if you login into your account.

You can check you balance by logging into your account on www.perxreward.com/login

If for any reason you decide to close your account any remaining funds, less an administration fee of €10/£10/$10, will be returned to a bank account in your name. Please contact our customer support team to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.

The Perx Top-Up card is a prepaid chip & pin card that can be topped up as required. It is accepted at over 53 million locations worldwide and may also be used for ATM cash withdrawals.

Any company or sole trader can purchase Perx Top-Up cards.

Your card should be active once your employer gives it to you however you will need to register your details with us on www.perxreward.com/register

Yes. Register your card at www.perxreward.com/register with your contact details along with your Mobile number. You can request your PIN by clicking on the PIN Reminder Button and this will be sent to your registered mobile phone number via text message.

Some sites require Mastercard Secure Code®. To enable 3D secure you will need to register your card on www.perfectincentive.io and in the Manage My Card area select 3D secure. Follow the instructions and a temporary memorable word will be sent to your account. At this point your card is 3D secure. However, you will need the memorable word in order to set up your own 3D secure password which happens the first time you use 3D secure. You will also need your CVV and your date of birth at this stage.

Please contact your Perx Account Manager to reload your card.

If you block your Perx Reward card you can contact our customer service team by email at cardsupport@emlpayments.com.

You can report your card lost or stolen by simply logging into your account, selecting the card and hitting the ‘Report Lost’ button. Your card will be blocked immediately and a replacement card sent out to you. Can’t go on-line? Call 1850 496 496, select option to report your card lost, enter your card number and your card will be blocked immediately and a replacement card sent out to you. Temporarily misplaced as opposed to definitely lost your card? You can ‘block’ it until it turns up. This will prevent any transactions happening until you unblock your block via the website or the app.

You can see your transactions from the past 6 months if you login into your account.

You can check you balance by logging into your account on www.perxreward.com/login

If for any reason you decide to close your account any remaining funds, less an administration fee of €10/£10/$10, will be returned to a bank account in your name. Please contact our customer support team to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.

A Perx Virtual card is an electronic card you can use to make purchases on-line with any website that accepts Mastercard®

Any company or sole trader can purchase a Perx Virtual card. Depending on the value of your order, we may require additional information on the directors and/or shareholders of the company.

When you wish to make an online purchase simply enter your 16 digit Perx Virtual card number, along with the expiry date and CVV.

Yes, you should register your Perx Virtual card upon receipt on www.perxreward.com/register and this will enable you to manage your card.

No, there is no PIN required to use Perx Virtual card.

No you cannot top up a Perx Virtual card.

Some sites require Mastercard Secure Code®. To enable 3D secure you will need to register your card on www.perfectincentive.io and in the Manage My Card area select 3D secure. Follow the instructions and a temporary memorable word will be sent to your account. At this point your card is 3D secure. However, you will need the memorable word in order to set up your own 3D secure password which happens the first time you use 3D secure. You will also need your CVV and your date of birth at this stage.

You can report your card lost by simply logging into your account, selecting the card and hitting the ‘Report Lost’ button. Your card will be blocked immediately and a replacement virtual card sent to you electronically. Temporarily misplaced as opposed to definitely lost your card? You can ‘block’ it until it turns up. This will prevent any transactions happening until you unblock your block via the website or the app.

You can check you balance by logging into your account on www.perxreward.com/login

No, you can only use your Virtual card to make online purchases.

If you input your 3D secure password incorrectly three times your card will be blocked. You can contact our Customer Service Team by email on cardholdersupport@emlpayments.com or by phone on (01) 255 7112 to have your card unblocked between the hours of 9am – 5pm Monday to Friday.

You can see your transactions from the past 6 months if you login into your account.

If for any reason you decide to close your account any remaining funds, less an administration fee of €10, will be returned to a bank account in your name. Please contact our customer support team to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.